Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

• Full name (first and last)
• Email address
• Phone number (including mobile for SMS)
• Mailing address (street, city, state, ZIP code)

1.2 Application Information

• Reason for seeking assistance
• Type of assistance requested
• Current situation and circumstances

1.3 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website

2. How We Collect Information

We collect information through:

• Direct submissions: When you fill out forms on our website (help applications, SMS opt-in, contact forms)
• Automated technologies: Cookies and similar technologies when you browse our website
• Communications: When you contact us via email, phone, or mail

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and evaluate your assistance application
• To contact you regarding your application status
• To send SMS notifications (if you have opted in)
• To provide the assistance and services you requested
• To communicate with you about our programs and events
• To improve our website and services
• To comply with legal obligations

4. SMS Communications and Consent

When you opt in to receive SMS notifications:

• We will only send you messages related to American Charity programs, events, and updates
• Message frequency is typically 2-4 messages per month
• Message and data rates may apply based on your carrier's plan
• You can opt out at any time by replying STOP to any message
• For assistance, reply HELP to any message
• Your mobile number will not be shared with third parties for marketing

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information (authorized personnel only)
• Regular security assessments and updates
• Secure data storage with industry-standard protections

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., email service providers)
• Legal Requirements: When required by law, court order, or governmental regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: When you have given us explicit permission to share your information

7. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information (subject to legal obligations)
• Right to Opt-Out: Opt out of SMS communications by replying STOP
• Right to Know: Know what categories of personal information we collect and how we use it

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Understand how visitors use our website
• Remember your preferences
• Improve website functionality

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance with Laws

This Privacy Policy is designed to comply with applicable U.S. federal and state privacy laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• California Consumer Privacy Act (CCPA) where applicable
• State privacy laws